United States Customers
Since we inspect and pack all of our orders with care, we think you’ll be extremely satisfied with the condition of your items. However, there are times when items are damaged, defective, or incorrectly shipped. If this is the case for you, we’ll gladly replace them.
- DVDs, books, or other media may only be returned for refunds if unopened. If opened, they may be returned only for replacement with the same item (shipping not refundable).
- Any defective, incorrect, or damaged item may be returned within 30 days of receipt. Contact us first to notify us of the damaged item. We will send you a prepaid return envelope for the damaged item. Once the damaged item is received, we will then gladly ship a replacement.
- Any downloadable item such as a Mp3 or PDF is not subject for a return and refund.
- We only offer materials we think are worthwhile, but we cannot guarantee that you will personally like the resource you purchased. You will still have received the intellectual benefit out of your resource, whether positive or negative, so a refund because you did not like an item is unavailable.
Please contact us by email before returning any product at firstname.lastname@example.org.
Where to Ship Returns
Because this is a post office box, please do not send your package by UPS or Federal Express. Please ship via the U.S. Postal Service, utilizing Media Mail, if qualified.
Olive Tree Ministries
PO Box 1452
Maple Grove, MN 55311-6452
Time Until Replacement Arrives
Please allow 1-3 weeks for the return to be received and processed. If you are expecting a return shipment, please allow 2-4 weeks for the new package to arrive. If you need further assistance with a return, please contact us. International callers, please contact us via email only.